Boston Symphony Orchestra

Boston Symphony Orchestra

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Development of Digital Wallet App (2015-2019)

In 2015, Boston Symphony approached DWG to develop a Tablet app to be used as a wallet, but could also do much more. The app allowed for audio-visual playback and streaming, as well as, important on-location information for the patrons. The app acted as an e-commerce portal with the ability to manage individual preferences within the Family Group. DWG also developed applications that engage the end users while on location in AR.

  • UI/UX
  • App Design and Development
  • Tessitura API Integration
  • Web Application Development

Solution

DWG utilized ARTdynamix® as the backbone for a swift based Tablet App from which BSO, Tanglewood, and Boston Pops could manage and display their
shows, AV programming, provide locale sensitive information, and enhance the visitors' experiences by providing bathroom, parking, restaurant, and menu information. This required "becon-like" technology integration into the app, for which purpose, DWG created a complete Beacon management interface in ARTdynamix® utilizing Gimbal® Beacons and Vuforia® AR Software. In the case of the Tanglewood Parking and car location, DWG set up the system to use both Geo-fencing and Beacon technology for long and short distance accuracy. As a fun addition, DWG created a photobooth and a meme-generator option where the end-user could post their memes to their social media or submit it to BSO for sharing.

Results

  • Fully integrated with audio, video content feed and Tessitura data feed
  • Content management area/administration for App
  • User Registration via App
  • User Profile Management/Wallet
  • Ticket purchase and management for family and individuals
  • PhotoBooth and Meme Generator
  • On-location food, nearby hotel, and restaurant recommendations
  • Interface design for tablet
  • Specialty forms to pass on the donation directly thru API
  • User tracking across the app to the site
  • Geo-location Tanglewood – finding location, vehicle, and facilities utilizing both Geo-fencing and "beacons"
  • Geo-location Symphony Hall - - App-based “beacon” behavior and AR (videos, menus ..)
  • Complete Cart Build with secure connectivity to Tessitura
  • Handshake availability with Marketo Marketing Automation for tracking carts and other user behaviors
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